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Chapter 3: Q. 14-16DQ (page 368)

Will lean work in service environments? Why or why not?

Short Answer

Expert verified

Yes, lean can work and can be applied in the service environments but indifferent as compared to the case of goods.

Step by step solution

01

About Lean

Lean can be defined as the set of management processes that are used to eliminate unnecessary or waste materials from the manufacturing process to make it more effective. This was the case with goods but in the case of services, there would be no manufacturing step instead of which, the way of delivering the service would have the lean during its process.

02

Lean in the service environment

The service industriescan use this process to streamline their marketing process by removing unnecessary tasks and implementing a more efficient approach. Thelean process will help them to improve their performance from their past performances as well as from their competitors.

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