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Chapter 2: Q11OQ (page 312)

Question:What is the term for a flowchart that is used to separate value-added from non– value-added steps in a process?

Short Answer

Expert verified

Answer

Opportunity flow diagram.

Step by step solution

01

Value-added and non-value-added steps

The value-added steps are those steps for which the customers are willing to pay that create some value for the customers and an example of these types of steps could involve the change in the forms or steps of production as per the demand of the customers.

Whereas, the non-value-added steps are those steps for which the customers are not willing to pay the price and are not involved in the process of creating value for the customers. Examples of such steps could be transportation, over-production, inventory, etc.

02

About the Opportunity flow diagram

An opportunity flow diagram is a tool that is used to separate the value-added steps from the non-value-added steps that are very necessary for the business as it will be responsible for revenue generation. This information reveals the areas of the business that needs improvement.

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Most popular questions from this chapter

Question: On average, how many cars do you expect to have in the drive-thru line? (Include those waiting to place orders and those waiting for food.)

How should the line is redesigned to operate at the initial 250 units per day target, assuming that no overtime will be used? What is the efficiency of your new design?

A graphics reproduction firm has four automatic equipment units but occasionally becomes inoperative because of the need for supplies, maintenance, or repair. Each Unit requires service roughly twice each hour, or, more precisely, each Unit of equipment runs an average of 30 minutes before needing service. Service times vary widely, ranging from a simple service (such as pressing a restart switch or repositioning paper) to more detailed equipment disassembly. The average service time, however, is minutes. Equipment downtime results in a loss of \(20 per hour. The one equipment attendant is Paid \)6 per hour.

Using finite queuing analysis, answer the following questions:

B. What is the average number of units still in operation?

Question: Flowcharts are a common process design and analysis tool used in both manufacturing and services. What is a key feature on flowcharts used in service operations that differentiates between the front-office and back-office aspects of the system?

From your own experiences, compare the processes of your favorite bricks and mortar department store and a comparable online retailer. What advantages does each have over the other for the company? How about for you, the customer?
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