Question: Identify the high-contact and low-contact operations of the following services:

a) A dental office

b) An airline

c) An accounting office

d) An automobile agency

e) Amazon.com

Short Answer

Expert verified

The high-contact and low-contact operations of the following services:

a) A dental office

b) An airline

c) An accounting office

d) An automobile agency

e) Amazon.com

Step by step solution

01

A dental office

Sitting areas, office personnel,dental, hygienists, x-ray, and other high-contact areas at a dental office are examples of high-contact areas, whereas laboratories are examples of low-contact areas.

02

An airline

An airline'shigh interaction points include the bookings counter, the loading terminal, the airplane with the crew as well as attendants, etc. Repair, luggage handling, towers control, as well as other low-contact activities are examples.

03

An accounting office

High interaction in an accounting department comprises receptionists as well as CPAs, whereas low interaction comprises files, laptops, libraries, etc.

04

 An automobile agency

High-contact automobile agencies comprise showrooms as well as headquarters. Repair, preparing, record-keeping, and other low-contact activities are examples of low-contact activities.

05

 Amazon.com

Ordering pickers, QA testers, Shipment Carriers, as well as issue resolution agents have a high level of interaction. Buyers who acquire products for Amazon, as well as technology professionals who maintain the system's functioning, are examples of low connections.

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