Chapter 2: Q13DQ (page 217)
Question: Identify the high-contact and low-contact operations of the following services:
a) A dental office
b) An airline
c) An accounting office
d) An automobile agency
e) Amazon.com
Short Answer
The high-contact and low-contact operations of the following services:
a) A dental office
b) An airline
c) An accounting office
d) An automobile agency
e) Amazon.com