What does the product–process matrix tell us? How should the kitchen of a Chinese restaurant be structured?

The product process matrix combines the production line, which includes all aspects of the product development process from ideation to the growth or decline of a product with the entire process, which is the gradual change toward a more cost-effective and effective standardized framework. The product-process matrix is divided into four major stages. The first stage of production is more flexible. However, the related costs are higher. However, by the fourth stage, the production method had become more standardized, mechanized, automated, less versatile, and expensive.

The case of the Chinese restaurant may be debatable because it involves both high volume and a wide variety. A production line is probably the best option. A Chinese restaurant is typically customer-oriented and high volume. As a result, a Chinese restaurant ranks high on the product process matrix. Given this data, the Chinese restaurant should be designed as a Continuous Process.