Chapter 2: Q.7-6PE (page 165)
This is a production layout where similar products are made. Typically it is scheduled on an as-needed basis in response to current customer demand.
Short Answer
Manufacturing cell
Chapter 2: Q.7-6PE (page 165)
This is a production layout where similar products are made. Typically it is scheduled on an as-needed basis in response to current customer demand.
Manufacturing cell
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Get started for freeQuestion: Calculate the average customer arrival rate and service rate per hour.
Question: Consider a base case where a customer arrives every 40 seconds and the Customer Service Champion can handle 120 customers per hour. There are two Food Champions, each capable of handling 100 orders per hour. How long should it take to be served by the restaurant (from the time a customer enters the kiosk queue until her food is delivered)? Use queuing models to estimate this.
This framework relates to the customer service system encounter.
Bobby the Barber is thinking about advertising in the local newspaper since he is idle 45 percent of the time. Currently, customers arrive on average every 40 minutes. What does the arrival rate need to be for Bobby to be busy 85 percent of the time?
The two-edged sword of job design.
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