Question: What are the two characteristics of a product or service that define quality?

The combination of supply chain and operations management helps in externalizing internal operations. The external operation is managed via the supply chain. It starts with the manufacturer and finishes with the company's customers. The internal operation is managed by operations management. It starts with raw resources and concludes with the company's final goods

The quality of a product or service is defined as how well a product meets customer needs, accomplishes its purpose, and follows industry norms. Businesses examine various key components when evaluating quality, such as whether a product solves an issue, works efficiently, or meets the needs of customers.

The two main characteristics of a product or service that define its quality are its design and its process.

1. Design quality: Design quality refers to the basic features of a product or service. It has to do with the different designs of the product for different clients.
2. Process Quality: Process quality refers to the reliability of a product or service. Customers want a defect-free product, thus a corporation should follow the standards and specifications when developing it.