An article in the Wall Street Journal described the marketing philosophy of
Whole Foods Market, a supermarket chain that sells many food products that
have no preservatives or artificial sweeteners (Amazon.com acquired Whole
Foods after this article was published):
Whole Foods has long divided its 462 stores into 11 regions, each with
distinct product offerings like local maple syrup and gourmet pickles. A
quarter of Whole Foods shoppers that visited the chain in the past month did
so for items they couldn't find elsewhere.... For those who shopped at Wal-
Mart Stores Inc., only \(3 \%\) said exclusive brands were the top draw.
a. Explain why Whole Foods does not achieve productive efficiency by offering
its customers "distinct product offerings" and "exclusive brands."
b. Briefly explain how Whole Foods' product differentiation may benefit its
customers more than if the supermarkets achieved allocative and productive
efficiency.