Chapter 12: Problem 10
How are the operational consequences of rework similar to those of scrap? How are they different?
Chapter 12: Problem 10
How are the operational consequences of rework similar to those of scrap? How are they different?
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Get started for freeThe defect rate in Six Sigma is defined as the number of defects divided by the number of opportunities to create defects. (a) Some practitioners define the number of opportunities as the number of inspections and/or tests. Why is this not a valid way to determine defect rate? (Hint: the best manufacturers tend to do very little test and inspection.) (b) Another school of quality thought defines opportunities as value-added transformations. That is, a product or service is changed by the process, the change matters to the customer (i.e., if a step removes scratches from a previous step, it doesn't count), and only first-time operations count (i.e., rework steps are not opportunities). Will this lead to a more reliable measure of defect rate than the previous definition? How might an unscrupulous practitioner manipulate the calculation of opportunities to make the defect rate look better than it actually is?
Why do the operational consequences of rework become more severe as the length of the rework loop increases?
How might improved internal quality make scheduling a production system easier?
Why is quality so difficult to define? Provide your own definition for a specific operation of your choosing.
Using the following definition of the cost of quality: Quality costs are defined as any expenditures on manufacturing or service in excess of those that would have been incurred if the product had been built or the service had been performed exactly right the first time. \([\) Garvin (1988,78)\(]\) identify the costs associated with each of the following types of quality problems: (a) A flow line with a single-product family where defects detected at any station are scrapped. (b) A flow line with a single-product family where defects detected at any station are reworked through a portion of the line. (c) A cutting machine where bit breakage destroys the part in production and brings the machine down for repair. (d) Steel burners for a kitchen range that are coated with a porcelain that cracks off after a small amount of use in the field. (e) A minivan whose springs for holding open the hatchback are prone to failure. (f) A cheap battery in new cars and light trucks that fails after about 18 months when the warranty period is 12 months.
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