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Chapter 14: Problem 8

Which of the following is not a dimension of job burnout? a. depersonalization b. hostility c. exhaustion d. diminished personal accomplishment

Short Answer

Expert verified
The dimension not associated with job burnout is 'b. hostility'.

Step by step solution

01

Identify the Dimensions of Job Burnout

The first thing is to know the three principal dimensions of job burnout. According to the Maslach Burnout Inventory (MBI), one of the most commonly used tools to measure job burnout, these dimensions are emotional exhaustion, depersonalization (or cynicism), and reduced personal accomplishment.
02

Compare the Options with the Known Dimensions

With the identified dimensions of job burnout, the second step is to compare these with the provided options. As explained before, exhaustion, depersonalization, and diminished personal accomplishment are recognized dimensions - leaving out hostility.
03

Identify the Non-Dimension

From the comparison, it is clear that hostility is not a recognized dimension of job burnout. Thus, option 'b' is the correct answer.

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